Privacy Policy

Welcome to SocialNest. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit socialnest.in, contact us, submit an enquiry or use our services.

1. Information We Collect

We may collect the following information:

• Name, email address, phone number and business name.
• Information submitted through contact, enquiry or lead forms.
• Business requirements and details related to requested services.
• Website usage information, including browser, device, IP address and visited pages.
• Communication shared through email, telephone, WhatsApp, Facebook, Instagram or other platforms.

2. How We Collect Information

Information may be collected when you:

• Submit a form on our website.
• Respond to one of our Facebook or Instagram lead advertisements.
• Contact us through email, phone, WhatsApp or social media.
• Request a quotation, consultation or service.
• Browse our website or interact with cookies and analytics tools.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and consultation requests.
• Provide quotations and information about our services.
• Deliver Digital Marketing, Website Development, SEO, Branding, Hospitality, Accounting, GST, Taxation and related business services.
• Communicate service updates and provide customer support.
• Improve our website, advertisements and marketing strategies.
• Maintain business records and comply with applicable legal obligations.
• Send promotional communication where consent has been provided.

4. Meta Lead Ads and Google Sheets

When you submit information through a SocialNest advertisement on Facebook or Instagram, Meta may share the submitted details with us. Lead information may be transferred to authorised tools such as Google Sheets or a customer relationship management system to help us respond to enquiries and manage follow-ups.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand website activity, improve user experience, measure advertising performance and provide relevant content. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Sharing of Information

We do not sell or rent personal information. We may share limited information with trusted service providers where necessary to operate our business, including:

• Website hosting and technical service providers.
• Advertising and analytics platforms.
• Email, communication and customer-management tools.
• Accounting, legal or professional advisers.
• Government or regulatory authorities where required by law.

7. Third-Party Services

Our website may contain links to services operated by third parties, including Meta, Instagram, WhatsApp, Google and hospitality platforms. Their collection and use of information are governed by their own privacy policies. SocialNest is not responsible for the privacy practices of third-party websites or platforms.

8. Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes and comply with applicable legal requirements.

10. Your Choices and Rights

You may contact us to request:

• Access to the personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of your information, subject to legal and business requirements.
• Withdrawal of consent for promotional communication.
• Information about how your personal data is being used.

11. Children’s Privacy

Our services are intended for businesses and individuals capable of entering into valid business arrangements. We do not knowingly collect personal information from children under 18 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website practices or legal requirements change. The latest revision date will be displayed at the top of this page.

13. Contact Us